Eternal Hospitality Group (hereinafter referred to as the Group) deeply recognizes the importance of protecting personal information. In accordance with the Act on the Protection of Personal Information, the Group has established and will comply with its domestic Group-wide Privacy Policy (hereinafter referred to as this Policy) to ensure the appropriate use and management of personal information obtained through proper means.
For the purposes of this Policy, personal information refers to information provided or to be provided by customers and all individuals involved in the Group’s business activities (including shareholders, business partners, and employees—regardless of employment status, such as part-time, temporary, or contract employees—hereinafter collectively referred to as customers, etc.), such as names, addresses, telephone numbers, and email addresses, that can identify specific individuals among customers, etc.

1. Purposes of Use of Personal Information

Our Group will use the personal information provided by customers and others within the scope of the following purposes. Furthermore, even within the scope of these purposes, we will not use customers’ personal information in any manner that may encourage or induce illegal or improper conduct.

• ① To ship products and other items to survey respondents and winners of various campaigns and events
• ② To respond to requests, such as opinions and inquiries
• ③ To process store reservations
• ④ To analyze customer usage patterns through surveys and other means, and to develop marketing strategies and improve and develop products and services
• ⑤ To handle shareholder-related matters in accordance with laws and regulations
• ⑥ To communicate with, respond to, and manage business dealings with our business partners
• ⑦ To handle various matters related to recruitment activities for our Group and franchisees (regardless of whether they are corporations or individuals; the same applies hereinafter) under Franchise agreements with our Group, including providing information to applicants and managing candidates who have received job offers
• ⑧ To carry out various tasks related to the employment and human resources and labor management of employees (including former employees) working for our Group
• ⑨ For any other purposes for which we have publicly announced or notified you at the time you provided your personal information

2. Joint Use of Personal Information

Our Group will jointly use the personal information provided by customers and others as described below.

• ① Items of Personal Information to Be Jointly Used
  All items collected by our Group
• ② Scope of Parties Jointly Using the Information
  ・Eternal Hospitality Group Co., Ltd.
  ・Eternal Hospitality Japan Co., Ltd.
  ・Torikizoku West Japan Co., Ltd.
  ・Torikizoku East Japan Co., Ltd.
  ・Daikichi System Co., Ltd.
  ・ei Co., Ltd.
  ・Franchisees who have entered into Franchise agreements with our Group
• ③ Purposes of Use by Parties Engaged in Joint Use
  The purposes described in 1. Purposes of Use of Personal Information
• ④ Party Responsible for the Management of Personal Information Subject to Joint Use
  1-2-12 Tachiba, Naniwa-ku, Osaka City, Osaka Prefecture
  Eternal Hospitality Group Co., Ltd.
  Representative Director: Tadashi Okura

3. Disclosure and Provision of Personal Information to Third Parties

Except in the following cases, our Group will not provide the personal information of our customers and others to third parties.

• ① When the individual has given consent to the provision to a third party
• ② When required by laws, regulations, or other legal provisions
• ③ When providing or disclosing personal information to a subcontractor that maintains an adequate level of personal information protection, to the extent necessary to achieve the purposes of use described in 1. Purposes of Use of Personal Information

4. Requests for Disclosure, Correction, Deletion, Suspension of Use, Disclosure of Records Regarding

Provision to Third Parties, and Suspension of Provision, etc.
With regard to personal information, if the Group receives a request from an individual or their representative for disclosure, correction, deletion, suspension of use, disclosure of records regarding provision to third parties, or suspension of provision, etc., we will verify that the request is from the individual themselves and respond appropriately in accordance with the intent of laws and regulations.

5. Use of Cookies

On our Group’s websites, we use cookies and other similar tracking or analytics technologies to provide appropriate services to our customers and others; to improve or expand our products and services; to compile statistical data regarding the use of our products and services; to plan, develop, or implement new products and services; or for other marketing purposes. Through these technologies, we may collect attribute information that cannot be used to identify specific individuals, device information, and our customers’ and others’ browsing history on our Group’s websites(such as URLs accessed, content viewed, order of access, and duration of visit) on our Group’s websites.

6. Security Measures

Our Group has implemented the following measures to manage personal information, including preventing its leakage, loss, or damage.

• ① Organizational Security Measures
  ・Appointment of an administrative officer responsible for the handling of personal information
  ・Establishment of a reporting and communication system to the administrative officer in the event of any actual or suspected violations of the Act on the Protection of Personal Information or the Personal Information Handling Regulations
  ・Conducting regular audits of the status of personal information handling
• ② Personnel Security Measures
  ・Requiring employees to sign the New Employee Pledge that includes a confidentiality obligation
  ・Establishing regulations regarding personal information
• ③ Physical Security Measures
  ・Implementing measures to prevent theft and other incidents involving devices and electronic media containing personal information
  ・Ensuring strict adherence to procedures for the disposal of documents and other materials containing personal information
• ④ Technical Security Measures
  ・Managing access permissions to personal information

7. Review of the Privacy Policy

This Policy will be revised as necessary in light of amendments to laws and regulations and the Group’s actual usage practices.

8.General

• ① Intended Users
  ・This Privacy Policy is, in principle, intended to apply to those who are in Japan, therefore is governed by and construed in accordance with the laws of Japan.
• ② Language
  ・This English version is provided for reference only. In the event of any discrepancy or inconsistency between the Japanese version and the English version of this Privacy Policy, the Japanese version shall prevail.

Eternal Hospitality Group Co., Ltd.
Eternal Hospitality Japan Co., Ltd.
Torikizoku West Japan Co., Ltd.
Torikizoku East Japan Co., Ltd.
Daikichi System Co., Ltd.
ei Inc.